Sootunes Return or Refund Policy

General Policy of Products/items been sold by Verified Sootunes Business Owners

All products on Sootunes Business page are sold by Sootunes Verified Business Owners. sellers from across Nigeria use the Sootunes marketplace to sell, and this means more products, more choice, and better pricing for you.

Business Page owners choose whether or not they offer a return policy, and if they offer one, they choose how long it lasts before it expires. Therefore, the return policy for Business owners items can vary: some Some Business owners choose 2, 4 or even 10 day return policies, while other Business Owners choose to offer no return policy.

If something goes wrong with an eligible product sold by a Sootunes Business Owner and you notify us before the return policy set by the seller expires, we will help you to reach a satisfactory resolution such as a return for replacement, exchange, or refund. However, if the return policy set by a seller has expired, Sootunes ability to help you may be limited. (In this case, you may have to negotiate a resolution directly with the seller, but Team Sootunes will try to help if we can.) Warning Before Buying an Item on Any Sootunes Business page please Check the seller's Return Policy
You We Be Restricted From Refund Policy If Such Things Happens

(1) When the sellers Refund Policy Has Expired 5 days after you lay your complaints

(2) When You Lost The Items Cover such items cannot be returned

Things To Take Note of Before Receiving An Item You Ordered

(1) Make Sure You Inspect The Item Very well Before You let the seller go. Incase if it wasn't the item you ordered for or is not the color of item you demand for
(2) Test The Item Before You Let The Seller Go.

How Can You Return The Item To The Seller For Replacement or Refund

(1) TO RETURN AN ITEM, CONTACT CUSTOMER SERVICE/SUPPORT CHANNEL ON +2348144227727 OR EMAIL [email protected] . YOU WILL BE TAKEN THROUGH THE RETURN PROCEDURE STATED ABOVE AND GUIDED ON WHERE TO RETURN (IF A RETURN IS STILL NECESSARY).

» HOW LONG DOES RESOLUTION TAKE AFTER I HAVE RETURNED THE ITEM(S)

RESOLUTION AFTER YOU HAVE RETURNED MAY TAKE BETWEEN 10 – 14 BUSINESS DAYS. THIS IS BECAUSE THE ITEM MUST BE EXAMINED TO DETERMINE THE DEFECT AND CONFIRM IF SUITABLE FOR A REPAIR, REPLACEMENT, EXCHANGE OR REFUND.

» CAN I REQUEST TO RETURN EVEN WHEN THERE IS NO RETURN POLICY ON A PRODUCT OR THE RETURN WINDOW HAS EXPIRED?
In Such Case You Are Expected To Contact the seller Directly. In case You Missed The Seller's Contact Details You Are Expected To Contact sootunes Customer Service helpline on +2348144227727 to get you on the go

» CAN I RETURN AN ITEM FOR AN EXCHANGE OR REPLACEMENT?
Yes is Possible just contact the seller and your request shall be granted Provided the item is as been given to you when it was delivered

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