We’ve got you covered.

We can reimburse you if something’s not right.
Shop with peace of mind, we protect your eligible purchases. If your order doesn’t arrive or isn’t as the seller described, we can help you get your money back.
Make a payment in exchange for goods and services without sharing your financial information with the seller. It's simple, faster and more secure.
Protecting our buyers.
We know sometimes things don’t go smoothly as planned. Therefore, if an eligible item you’ve bought online doesn’t arrive or doesn’t match the seller’s description, we can reimburse you for the full purchase amount of the item plus postage.

What's Covered?

Physical goods that can be posted and which do not violate sootunes policies. Here are a few examples of situations where an item doesn’t match the seller’s description: You bought a bag and got a DVD, you bought a new item but got something that was used, you bought 3 items but only got 2, the item was damaged during delivery, the item is missing major parts (that the seller didn’t disclose), or you purchased an authentic brand but got a fake instead.

What's not Covered?

Intangible items like services, real estate, motorized vehicles (of any kind), custom made items, travel tickets, industrial machinery (for manufacturing), prepaid or gift cards, anything you buy in person, or items that violate sootunes policies or vogue pay policies. You must open a dispute within 15 days or you will not be covered.

General Guidelines

  • Dispute can be opened for certain, tangible and physical goods only
  • Full item cost has to be covered in one payment
  • The buyer can open a dispute within 15 days of the date the payment was made
  • If the buyer and the seller cannot reach a mutual agreement, the dispute can be escalated to a claim within 20 days after opening the dispute
  • Buyers cannot open several disputes for the same payment

  • Refunds

    If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs.

    We're Here For You

    Get our full support for unauthorized transactions, claims or any other concern you might have. Just reach out to our Customer Service.

    Your safety is our priority

    No matter which page you shop on, our security is always the same. So buy with peace of mind from thousands of sootunes business pages online stores. The world is yours.


    A buyer may request a chargeback or fund reversal from SIB, or his credit card company but he may not pursue both at the same time or seek a double recovery. Sootunes puts a hold on the funds in the Seller’s SIB account to cover a request. We're here to help and will inform you of every step of the process to resolve a case.

    Security Around The Clock

    We monitor every transaction 24/7 to prevent against fraud, email phishing, identity theft and general displeasure. Every transaction is heavily guarded behind our next-level encryption. If something seems suspicious, our dedicated team of security specialists is immediately on it to help protect you from fraudulent transactions. And remember, we never ask for any sensitive information from you in an email.

    Your information is secured When you pay online to seller SIB Account, your financial information is never shared with the seller, and you can pay using only your ATM Debit/Credit card and email address or phone [email protected]

    1.Full refund if you don't receive your order.
    2.Full or partial refund if the item is not as described.

    If you haven't received an item you bought, we recommend contacting your seller:
    if you are unable to contact the seller, contact sootunes customer care service, We'll ask you a few questions and then guide you through contacting the seller. If after 3 business days the seller hasn't replied to your request or you have not been able to resolve the issue, please ask sootunes to step in. We'll then review the case and decide on the best outcome.


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